Frequently Asked Questions

What is a Meet and Greet?

An initial Meet and Greet provides an opportunity for us to meet you and your pet and to discuss your pets' individual requirements so we can tailor our services to best meet your needs.

How will I know how my cat is doing while I'm away?

Daily photo updates are available as an add on service upon request, giving you peace of mind that they are happy while your away.

Why should I book a 1:1 or 2:1 Dog Walking Service?

Many dogs benefit from the 1:1 or 2:1 service, as it allows for a more personalised walk experience based on their individual needs and personality.

What days do you offer dog walking?

Dog walking is primarily available Monday to Friday. A limited number of weekend walks may be available on request.

Do you offer weekend services?

Yes — weekend pet‑sitting visits are always available.

Weekend dog walks are offered selectively based on availability.

What if my regular walk falls on a public holiday?

You will be notified in advance. You can choose to skip the walk (no charge) or proceed with the public holiday surcharge of 30%.

What is a Meet and Greet?

An initial Meet and Greet provides an opportunity for us to meet you and your pet and to discuss your pets' individual requirements so we can tailor our services to best meet your needs.

How do payments work?

Invoices are issued weekly or per booking and are due within 7 days. Surcharges (weekend, public holiday, additional dog) are applied automatically.

How do cancellations work?

Dog walking: More than 24hrs notice incurs a 50% fee, Less than 24 hours’ notice incur the full fee.

Pet sitting: 48+hrs notice no fee, less than 48hrs notice 50% fee, less than 24hrs notice full fee as your time slot is reserved exclusively for your pet.

What if my plans change while I’m away?

Bookings can be adjusted provided enough notice has been provided. Please refer to the Terms & Conditions page for further details regarding full or partial cancelation policy

What happens in bad weather?

Walks continue in most conditions. In extreme weather, I may shorten the walk or provide indoor enrichment for safety. Your pet’s wellbeing always comes first.

How do you handle keys and home access?

Keys can be collected in person or stored in a secure lockbox. All keys are kept securely and labelled without identifying information. If access isn’t available at the scheduled time, the full fee applies.

Are you insured?

Yes — I maintain appropriate insurance to ensure peace of mind for both you and your pet.

How do I know I can trust you in my home?

A full and current criminal convictions record from the Ministry of Justice is available upon request.

What areas do you service?

Remuera • Orakei • Parnell • Newmarket • Epsom • Greenlane • Ellerslie • Meadowbank